Refund & Cancellation Policy
Last updated: June 16, 2026
1. Credit Purchases (Credit Packs / Top-Ups)
Credits are digital goods used to request tender documents. Once purchased, credits are non-refundable except in cases of technical error (e.g., duplicate charge, payment deducted but credits not granted).
If you believe a credit purchase error occurred, contact support@tender84.com within 24 hours with your payment reference. We will investigate and refund if confirmed.
2. Document Request Cancellation
- You may cancel a document request at any time before our team begins processing it.
- Once processing has started (typically within 15-30 minutes during business hours), the credit is considered consumed and cannot be refunded.
- Cancelled requests where processing has not started will have the credit automatically returned to your balance.
3. Service Requests (Firm Registration, GST/Udyam, Bid Support, DSC)
- Before work begins: Full refund available. Contact us within 2 hours of placing the order.
- After work begins: Partial refund may be available based on work completed. Determined on a case-by-case basis.
- After completion: No refund once the service is delivered (e.g., registration certificate issued, bid submitted, DSC downloaded).
4. How to Request a Refund
Email support@tender84.com with:
- Your registered email address
- Order ID or request reference number
- Reason for refund/cancellation
- Payment reference (if applicable)
We respond to all refund requests within 2 business hours during working days. Approved refunds are processed within 5-7 business days to the original payment method.
5. Dispute Resolution
If you have any issues with a purchase or service, please contact us first. We aim to resolve all disputes amicably. For unresolved disputes, jurisdiction shall be Surat, Gujarat, India.
6. Contact
Email: support@tender84.com
WhatsApp: +91 83510 91922
Response time: Within 2 business hours on working days