Refund & Cancellation Policy

Last updated: June 16, 2026

1. Credit Purchases (Credit Packs / Top-Ups)

Credits are digital goods used to request tender documents. Credits are valid for 1 year from purchase. Unused non-expired credits may be refunded — GST component deducted where GST return has been filed and tax paid. Once purchased, credits are non-refundable except in cases of technical error (e.g., duplicate charge, payment deducted but credits not granted).

If you believe a credit purchase error occurred, contact [email protected] within 24 hours with your payment reference. We will investigate and refund if confirmed.

2. Document Request Cancellation

You may cancel a document request at any time before our team begins processing it.
Once processing has started (typically within 15-30 minutes during business hours), the credit is considered consumed and cannot be refunded.
Cancelled requests where processing has not started will have the credit automatically returned to your balance.

3. Service Requests (Firm Registration, GST/Udyam, Bid Support, DSC)

Before work begins: Full refund available. Contact us within 2 hours of placing the order.
After work begins: Partial refund may be available based on work completed. Determined on a case-by-case basis.
After completion: No refund once the service is delivered (e.g., registration certificate issued, bid submitted, DSC downloaded).

4. How to Request a Refund

Email [email protected] with:

Your registered email address
Order ID or request reference number
Reason for refund/cancellation
Payment reference (if applicable)

We respond to all refund requests within 2 business hours during working days. Approved refunds are processed within 5-7 business days to the original payment method.

5. Dispute Resolution

If you have any issues with a purchase or service, please contact us first. We aim to resolve all disputes amicably. For unresolved disputes, jurisdiction shall be Una, Himachal Pradesh, India.

6. Contact

Cloud84
Una, Himachal Pradesh — 174303, India

Email: [email protected]
WhatsApp: +91 83510 91922
Response time: Within 2 business hours on working days